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Support answers in a Mac app

First @typesafeai use case, live in our Mac app: setup and troubleshooting help when no model is loaded. Model downloading, load failed, API returning 503, phone won't pair: the user asks, Jev reads the question with the whole built-in manual as state and decides, with probabilities, what it is and which article answers it, or that nothing does. The app then shows the real documentation and live status. Jev decides, the app answers from its own docs. No model loaded, nothing invented. 42/42 on a held-out set: paraphrases, typos, French, German, Spanish, features that don't exist, follow-ups. Median 0.93 s. Great breakthrough by the TypeSafe team. Thank you.

Support answers in a Mac app
Malek Ould-Oulhadj

Malek Ould-Oulhadj

@malekoo

First @typesafeai use case, live in our Mac app: setup and troubleshooting help when no model is loaded. Model downloading, load failed, API returning 503, phone won't pair: the user asks, Jev reads the question with the whole built-in manual as state and decides, with probabilities, what it is and which article answers it, or that nothing does. The app then shows the real documentation and live status. Jev decides, the app answers from its own docs. No model loaded, nothing invented. 42/42 on a held-out set: paraphrases, typos, French, German, Spanish, features that don't exist, follow-ups. Median 0.93 s. Great breakthrough by the TypeSafe team. Thank you.

01 / The Decision

Evaluate input state and return typed decision for Support answers in a Mac app.

Jev sits between the incoming context and the next system action. Rather than generating lengthy, slow natural language that requires brittle regex parsing, Jev returns non-autoregressive, calibrated probabilities that downstream code can immediately execute.

02 / Typed Outputs
01actionPrimary action
02confidenceConfidence score
03fallbackFallback route

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